Will I receive an email once my order has been sent?
Yes, you will receive an email notification for dispatched orders to the email entered at time of purchase. The email will contain the tracking information for your dispatched order, including how you can track the progress of delivery.
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I didn't receive a confirmation email, what do I do?
An order confirmation email is automatically generated and sent to your supplied email address when any new orders are completed through our checkout. If you have not received your confirmation email after completing a purchase, please follow the ...
Can I get a call before delivery?
All customer orders are sent from our store with all smaller sized items being sent using Australia Post, and larger items being sent through a combination of courier services. Therefore, we cannot guarantee that the carrier will call you prior to ...
How can I track my order?
Once orders are collected from our store for delivery, we supply a tracking email which contains an order tracking number to allow customers to track the progress of delivery. This tracking number and tracking details can be found in the following ...
How can I receive a Tax Invoice for my order?
To receive or print a Tax Invoice for your recent order, simply login to your Prices Plus customer account. Click on the ‘Orders’ section to see a full list of all previous orders on your account. Select the order number that you are looking for. ...
Do you have a refund or return policy?
Yes, Prices Plus offer a 30 day refund and return policy on all purchases. Our refund and return policy does not affect your statutory rights and is in addition to your rights under the Australian Consumer Law. Online Purchases If you receive your ...