Can I get a call before delivery?
All customer orders are sent from our store with all smaller sized items being sent using Australia Post, and larger items being sent through a combination of courier services. Therefore, we cannot guarantee that the carrier will call you prior to delivery.
However, upon dispatch of your order, you will receive an email with a link where you can check your tracking details online. We recommend allowing 12 hours from the time of receiving the email for tracking activity to show on the postal or courier's website.
Alternatively, the dispatch information will be updated in your customer account once the item has been dispatched.
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How much will delivery cost for my order?
We currently offer a flat rate delivery fee per order depending on the size of the items and the postcode that the delivery is being made to. To view the flat rate delivery fee to your postcode, simply follow the steps below: Navigate to any product ...
I missed my delivery attempt, what do I do?
If your delivery was unable to be completed due to being unavailable during the delivery attempt, a card will be left by the courier service so you can contact them to organise a more suitable time for re-delivery.
Do I need to be available to sign for delivery?
Yes, as we use the postal service or a courier service to complete all customer deliveries, a customer signature is required to successfully complete delivery. If you are unavailable to sign for your item on delivery, a card will be left by the ...
Can I schedule a time/day for delivery?
Unfortunately as we use Australia Post and external courier services to make all customer deliveries on our behalf, we are unable to guarantee specific delivery days or times. However, dispatch information will be updated in your Prices Plus online ...
Why is my postcode not working?
Some areas throughout Australia will fall outside our standard delivery pricing, for example remote or island locations. For any postcodes which fall outside our standard delivery locations, the following message will be displayed by our 'Calculate ...